FAQ

GENERAL INFORMATION

💬 How safe is it to order with Us ?

😻 All of our payments are processed through PayPal & Shopify payments for your full protection. If you have any questions before placing an order please send a message at support@katcatzshop.com 

 

💬 Do you ship internationally?

😻 We currently ship  worldwide. Follow our Shipping policy for more information.
If your country is not available at the checkout please drop us an email at support@katcatzshop.com to assist.

 

💬 Where can I contact you?

😸 The best place to contact us is via email. You can either drop us a message on page Contact Us or email us directly at support@katcatzshop.com  or you can follow us in the social media of your preference. 

Facebook

Instagram

Tiktok

We will resolve any matter via email.

  

💬 I want to add an item to my order, is it too late?

😻 Contact us ASAP at support@katcatzshop.com

 

 💬 Can I cancel my order?

😻If you wish to cancel an order we request that you contact us within 24 hours of receiving your confirmation email. Try contacting us ASAP gives us the best chance to assist you.

Please Note: Once an item has shipped we are unable to cancel it. Please drop us a message at support@katcatzshop.com to assist or for further information.

 

SHIPPED ORDERS

💬 How long will it take to get my order?

😻Once your order is dispatched you will receive an email with your tracking number and instructions on how to follow its journey. We also recommend creating a customer account with the email used to make the order. You will be able to easily track your order in your account dashboard.

 

💬 I just realized my Shipping Address is incorrect, what can I do?

😸 Please contact us ASAP if you notice a mistake or error so we can correct the address before shipping. If your order has been shipped and you have received your shipping confirmation email, we will be unlikely to be able to accommodate you for a refund.

 

💬 My order has been shipped but I wish to cancel it, is this still possible?

😻 Once an item has shipped we are unable to cancel it. 

 

💬 Are international fees/custom charges included in your prices? Will they be applied to my order upon arrival in my country?

😻 Such fees are not included in the product prices on our site and are at the discretion of the destination country upon arrival. 

We recommend checking in with your country’s local VAT & custom duties policy which will outline if additional charges will be applicable on arrival. (Usually it will be on orders over a certain cost).

Please Note: As per our Shipping Information page we will not be responsible for any Duties, Taxes, or Customs fees under any circumstances-they are payable by the receiver.

 

REFUNDS & RETURNS

💬 I want to return my order, what do I do? 
😻 For details, please refers to our Refund policy. Please feel free to contact us at support@katcatzshop.com and we'll help you.